Terms of service

Terms of Service

Welcome to DUEX. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. General

This website is operated by DUEX. Throughout the site, the terms “we,” “us,” and “our” refer to DUEX.

By using our website, browsing our products, or placing an order, you agree to comply with these Terms of Service and any applicable laws and regulations.

2. Products and Information

We make every effort to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, slight differences in product appearance, packaging, color, or images may occur due to photography, lighting, screen settings, or product updates.

DUEX reserves the right to update product information, prices, availability, or descriptions at any time without prior notice.

3. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, decline, cancel, or limit an order where necessary, including in cases of incorrect pricing, product unavailability, incomplete information, or suspected fraudulent activity.

You are responsible for providing accurate and complete information, including your name, phone number, email address, and delivery address.

4. Pricing and Payments

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.

Available payment methods will be displayed during the checkout process.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are responsible for providing accurate contact and delivery information and being available to receive the order.

DUEX may contact customers to confirm COD orders before dispatch.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery time shown on our website or communicated by our team.

Delivery times may vary due to courier delays, weather, public holidays, unforeseen circumstances, or other factors outside our control.

Once an order has been handed over to the courier, delivery is subject to the courier's procedures and timelines.

7. Returns and Refunds

Returns and refunds are subject to our 7-Day Return & Refund Policy.

Customers should review our Return & Refund Policy before placing an order to understand the applicable eligibility requirements and procedures.

Opened, sprayed, tested, or used perfume products may not be eligible for return.

8. Intellectual Property

All content on the DUEX website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, is the property of DUEX or its respective owners.

You may not reproduce, copy, modify, distribute, publish, or use our content for commercial purposes without prior written permission.

9. Website Use

You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to interfere with the security, functionality, or operation of our website or use the website in a way that may harm DUEX or other customers.

10. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, analytics services, or other service providers.

The use of these services may be subject to the terms and policies of the respective third parties.

11. Accuracy of Information

While we make reasonable efforts to keep our website information accurate and up to date, we do not guarantee that all information will always be complete, accurate, or free from errors.

We reserve the right to correct errors, update information, or cancel orders affected by an obvious error.

12. Limitation of Liability

To the extent permitted by applicable law, DUEX will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, technical issues, natural events, or other unforeseen circumstances.