Shipping policy

Shipping Policy

At DUEX, we aim to deliver your fragrance safely and efficiently. Please review the following shipping information before placing your order.

Delivery Time

Orders are generally delivered within 5–6 working days after the order has been confirmed and dispatched.

Delivery times may vary depending on the delivery location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

Order Processing

Orders are processed and prepared for dispatch after order confirmation.

You may be contacted by our team to confirm your order details, particularly for Cash on Delivery orders.

Once your order has been dispatched, it will be handed over to our courier partner for delivery.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

DUEX is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Delays

While we aim to deliver orders within 5–6 working days, delays may occasionally occur due to circumstances beyond our control, including courier delays, severe weather, public holidays, operational issues, or other unforeseen events.

Failed Delivery

If a delivery cannot be completed because the customer is unavailable, the provided contact information is incorrect, or the customer refuses to receive the order, additional delivery arrangements or charges may apply.