Return & Refund Policy

At DUEX, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

• The return request must be made within 7 days of delivery.
• The perfume must be unused, unopened, and in its original condition.
• The original packaging, box, labels, and accessories must be intact.
• Products that have been opened, sprayed, tested, or used are not eligible for return due to hygiene and product-safety reasons.
• Proof of purchase or order details may be required.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the package and product. We will review the issue and, where applicable, arrange a replacement or refund.

Return Process

To request a return, please contact our customer support team with your order number and the reason for the return. Our team will provide you with the return instructions if your request is eligible.

Customers may be responsible for return shipping costs for returns that are made due to a change of mind. Return shipping costs for damaged, defective, or incorrectly delivered products will be handled according to the circumstances of the order.